Frequently Asked Questions — Fekra Labs

Fekra Labs is an engineering-driven software development company. We specialize in building bespoke digital products: custom software systems, web platforms, native mobile apps (iOS & Android), SaaS architectures, and AI-enabled solutions. Our team operates from Cairo, Egypt, with clients across the GCC and MENA region.

We have verified delivery experience in: Automotive & Fleet Management (Motor Menders), Education & Training Platforms (Little Engineer), Real Estate & Property Tech (Mannaie Real Estate), Renewable Energy (Masdar Energy), E-Commerce, Healthcare Software, and Logistics. Our work spans B2B enterprise systems and B2C consumer products.

Our main engineering hub is in Cairo, Egypt. We actively serve clients in Saudi Arabia, UAE, Kuwait, and Qatar through remote-first collaboration, with on-site visits for strategic projects when needed. We work in both Arabic and English and are fluent in cross-cultural business communication.

Both. For startups: we help you ship a focused MVP quickly with a lean budget to reach market faster. For enterprises: we design and build complex ERP systems, multi-tenant SaaS platforms, and data-intensive operations tools at scale. The common denominator is engineering quality and honest consulting.

We operate as a strategic engineering partner, not an order-taker. We start by understanding your business goals, then independently recommend the most appropriate technical solution — even if that means suggesting a simpler or cheaper approach than what you initially requested. We prioritize your long-term success over short-term revenue.

Web: Next.js App Router, Astro, React, TypeScript, Node.js, Python/FastAPI. Mobile: Flutter (unified iOS + Android), Swift (native iOS), Kotlin (native Android). Cloud & DevOps: Docker, Kubernetes, Vercel, AWS, GCP with CI/CD pipelines. Databases: PostgreSQL, MongoDB, Redis. We select the best-fit technology per project, not just our preferred defaults.

Every interface is designed from scratch in Figma. We begin with user behavior analysis and conversion flow mapping, then build a complete Design System aligned with your brand identity. We never use Bootstrap templates, purchased UI kits, or generic themes that would make your product look identical to competitors.

WordPress is suitable for simple content blogs but suffers from slow load times, frequent PHP vulnerabilities, and limited scalability. Next.js and Astro deliver: 95+ Core Web Vitals scores by default, zero PHP attack surface, superior technical SEO built into their architecture, and the ability to handle massive concurrent users without degradation — all of which translates directly to better Google rankings and higher conversion rates.

Yes — this is one of our primary strengths. We have integration experience with: PayMob, Stripe, Tap Payments, Paymob, Egypt's e-invoice system (Fatora), SAP, Odoo, Salesforce, Aramex, SMSA, and more. We build a robust API layer that guarantees reliability, proper error handling, and operational continuity under load.

Three quality layers: (1) Automated code review via SonarQube and ESLint on every commit. (2) Comprehensive testing — Unit, Integration, and E2E before each release. (3) Manual Architecture Review before each major milestone delivery. We follow Clean Architecture principles and SOLID design patterns to ensure your platform remains maintainable and extensible for years.

Yes. PWAs are an excellent option when you need an app-like experience without the full cost of a native mobile app. We build PWAs that work offline, support push notifications, install to home screens, and deliver roughly 80% of native app capabilities at significantly lower development cost — ideal for internal tools, service platforms, and content-driven products.

We follow a documented 5-phase engineering methodology: (1) Discovery & Requirements: deep dive into your business goals, user journeys, and technical constraints. (2) Design & Architecture: Figma UX design + system architecture blueprint. (3) Development Sprints: Agile development with weekly progress reports. (4) QA & Testing: comprehensive pre-launch validation. (5) Launch & Handover: production deployment with full code and credentials transfer.

We provide: a shared project board on Linear or Jira, written weekly Sprint Reports, access to a live Staging environment for real-time testing, and scheduled Sprint Review meetings where we demo completed work and plan the next cycle. You have full visibility at every stage without needing to chase updates.

Timelines depend on scope: Basic MVP: 4–8 weeks. Mid-size web platform: 8–16 weeks. Full mobile app: 12–20 weeks. Complex ERP or SaaS system: 20–40+ weeks. We commit to a detailed project timeline in the proposal and honor it contractually. Delays caused by scope changes are discussed transparently and agreed upon before implementation.

We operate on Agile principles. Minor adjustments within the original scope are absorbed into the next sprint at no extra cost. Significant changes that impact the timeline or budget are estimated separately and require written approval before implementation. No surprise invoices — every change is documented and agreed upon first.

Yes. Every delivery includes comprehensive technical documentation: User Manuals, API Documentation, Admin Guides, and Database Schema docs. We also conduct one-on-one or group training sessions for the team managing the platform. Our goal is for your team to be fully self-sufficient in operating and managing the product after handover.

Two primary models: (1) Fixed-Price Contract — a pre-agreed total cost for projects with well-defined scope, deliverables, and timelines. (2) Time & Materials / Monthly Retainer — for ongoing platforms, evolving requirements, or dedicated engineering team support. In both cases, you receive a detailed line-item proposal with full transparency before signing anything.

Five core dimensions: (1) Number and complexity of features. (2) External system integrations (payment gateways, ERPs, third-party APIs). (3) Design scope — fully custom vs. design system adaptation. (4) Target platforms — web only, or web + iOS + Android. (5) Performance and security tier — startup-grade vs. enterprise-grade infrastructure and compliance requirements.

We structure payments around actual delivery milestones: 30% upon contract signing and design kickoff. 30% upon design approval and development start. 30% upon staging delivery and client testing sign-off. 10% upon final production launch. We never require 100% payment upfront — your payment aligns with the value you receive.

No. Source code ownership transfers to you 100% without restrictions. Maintenance and support packages are entirely optional and offered after launch. You are free to bring in another technical team at any point and hand them the full codebase without any contractual obstacles from our side.

We evaluate each case individually. For early-stage startups with constrained resources, we sometimes offer phased delivery models (breaking a project into smaller funded chunks) or deferred payment structures. Reach out and let us understand your situation — we will work to find a structure that makes the partnership viable.

Yes, without exception. Upon final delivery you receive: complete source code repository access, all database schemas and migration scripts, API keys and environment variables, infrastructure configuration files, and comprehensive technical documentation. Zero vendor lock-in. Zero hidden restrictions. No annual licensing fees tied to the code.

We execute a Mutual Non-Disclosure Agreement (NDA) as the very first step — before any discovery session or technical briefing. This is a legally binding commitment that prevents us from disclosing, using, or referencing any of your shared information for any purpose beyond evaluating a potential engagement.

Our baseline is OWASP Top 10 mitigation. This includes: data encryption at rest and in transit (AES-256 / TLS 1.3), multi-factor authentication (2FA/MFA) where applicable, mandatory Penetration Testing before production launch, strict Role-Based Access Control (RBAC), and secure dependency management to prevent supply-chain attacks. Security is architected in from day one, not bolted on later.

We exclusively use open-source libraries under MIT / Apache 2.0 licenses, which impose no restrictions on commercial use or product ownership. We document all dependencies in a dedicated file delivered with your codebase, giving you complete visibility into every component in your system and its licensing status.

Every project includes a complimentary post-launch warranty period. During this window, we fix any bugs, performance regressions, or stability issues that emerge at no additional charge. Warranty duration is defined in the contract and typically ranges from 30 to 90 days depending on project complexity.

Annual SLA support plans cover: uptime and performance monitoring, security patches and dependency updates, bug fixes and hotfixes, dedicated support channel with defined response-time SLAs, and monthly developer hours for new feature development. We offer tiered SLA levels to match your operational needs and budget.

We offer DevOps support packages for client-hosted deployments. We assist with production environment setup, Docker containerization, Kubernetes orchestration, and CI/CD pipeline configuration. Clients on active support plans get priority access to our DevOps engineers for rapid incident response via a dedicated communication channel.

Absolutely. We architect every platform with extensibility from day one using Scalable Architecture principles. Adding new features follows the same lifecycle: requirements analysis, proposal & estimation, development, QA, and deployment. You can engage us for this work or bring in another qualified engineering team — the codebase is designed to be accessible and well-documented for exactly this purpose.

Projects on active support agreements have defined SLAs for incident response — typically 1 to 4 hours for critical production outages. We maintain daily automated backups and documented Disaster Recovery runbooks for rapid service restoration. For high-availability requirements, we architect redundant infrastructure (multi-region, load-balanced) during the initial build to minimize single points of failure.